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Shipping & Delivery Policy


DestinationEstimated delivery time
HONG KONG3-7 days
Global Shipment5-20 days


DestinationShipping Cost
HONG KONGShipping cost is calculated at check-out base on weight (Some item only provide Office / Home delivery).

*Free Shipping for purchase HK$400 / or as Members purchases over HK$200
Global Shipment
Shipping cost is calculated at check-out base on weight.

Shipping charges for your order may vary depending on the weight and dimensions of the order placed and will be calculated accordingly and displayed at checkout. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

All orders at our official website are processed within 2-3 working days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We will send you the tracking code of the shipment when the parcel has been sent. The code will be active within 24 hours. If you have not received a tracking code email after 5 working days of purchases, please contact us at support@qivation.com.