1.How to order products on Qivation online store?

• When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

2.Do I have to be a member to order online?

• Not required, but we recommend to register to be member to entitle other Benefits. Please view our MEMBERSHIP at our website.

3.What information should I input when ordering?

• Our online ordering system will ask for all the important information you should submit.

4.What payment methods can I use?

• We accept all the major credit cards (Visa, Mastercard), PayPal, Apple Pay and Google Pay.

5.How can I track my order?

• We will send you the tracking code of the shipment when the parcel has been sent.

6.How much is shipping fees?

• Shipping cost is calculated at check-out base on weight. You can see the shipping fees on the checkout process before the payment is made.

7.Can I change my delivery address?

• Please contact us within 48 hours of placing your order for any information changes.

8.Can I return the product?

• If it is verified that the problem is not caused by human or improper use, we will arrange return / exchange.

9.Can I buy Qivation products at other location?

• You also can buy our products at HKTV mall, 3Mall. you may refer to our sales point in here https://www.qivation.com/en/pages/shoplist

10.How to contact customer service?

•  You can contact us at support@qivation.com. Or +852 2892 7398.