Return Policy

Shipping and Return


Shipping Methods & Shipping Costs

HONG KONG SHIPPING

Non-Member

Shipment method Estimated delivery time
Express Shipping 3-5 Business days
HKD30 per delivery

 

Member

Shipment method Orders Estimated delivery time
Express Shipping   3-5 Business days
HKD30 per delivery Below HKD 500
Free delivery Over HKD 500

 

ASIA SHIPPING

Non-Member

Shipment method Estimated delivery time
Express Shipping 2-6 Business days
USD 25 per delivery     (1KG or below)
USD 30 per delivery     (Above 1KG to 2KG)
USD 35 per delivery     (Above 2KG to 3KG)
USD 40 per delivery     (Above 3KG to 4KG)
USD 45 per delivery     (Above 4KG to 5KG)
USD 65 per delivery     (Above 5KG)

 

Member

Shipment method Orders Estimated delivery time
Express Shipping   2-6 Business days
USD 25 per delivery     (1KG or below)
USD 30 per delivery     (Above 1KG to 2KG)
USD 35 per delivery     (Above 2KG to 3KG)
USD 40 per delivery     (Above 3KG to 4KG)
USD 45 per delivery     (Above 4KG to 5KG)
USD 65 per delivery     (Above 5KG)
Below USD 100
Free delivery Over USD 100

 

INTERNATIONAL SHIPPING *EXCEPT ASIA

Non-Member

Shipment method Estimated delivery time
Express Shipping 2-6 Business days
USD 38 per delivery     (1KG or below)
USD 50 per delivery     (Above 1KG to 2KG)
USD 64 per delivery     (Above 2KG to 3KG)
USD 77 per delivery     (Above 3KG to 4KG)
USD 90 per delivery     (Above 4KG to 5KG)
USD 103 per delivery   (Above 5KG)

 

Member

Shipment method Orders Estimated delivery time
Express Shipping   2-6 Business days
USD 38 per delivery     (1KG or below)
USD 50 per delivery     (Above 1KG to 2KG)
USD 64 per delivery     (Above 2KG to 3KG)
USD 77 per delivery     (Above 3KG to 4KG)
USD 90 per delivery     (Above 4KG to 5KG)
USD 103 per delivery   (Above 5KG)
Below USD 100
Free delivery Over USD 180


Shipping charges for your order may vary depending on the weight and dimensions of the order placed and will be calculated accordingly and displayed at checkout. Qivation Company Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


ORDER PROCESSING TIME

All orders at Qivation Company Limited are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have not received a shipping confirmation email after 5 working days of purchases, please reach us at support@qivation.com. We will get back to you within 1 working days.


EXCHANGE & RETURN

Hong Kong Exchange and Returns

For online orders, we will accept exchange and refund on damaged items within 30days from the receipt of items. Please contact us via support@qivation.com or (+852) 28927398


Please note that our Exchange and Return policy is only applicable to online orders. Qivation Company Limited monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.


We will not accept any product return / exchange request for reasons that is not relevant to product quality.


Once an exchange or refund offer is confirmed, you will receive the choice of: (a) refund to your payment method (b) a replacement item sent to you (if stock is available) within 2-3 working days.




Product Warranty, Conformity and Disclaimer


PRODUCT WARRANTY

Applicable for Qivation – Lighting Q series, the warranty period offer is two (2) years from date of purchase, based on up to 3 hours average working time per day, when used as directed and operated under the applicable instructions. 

This warranty 
  1. shall not apply without limitations to defects or error caused by improper use, fitness for a particular purpose, signals interference, electrical power or battery problems, normal wear and tear, modification of the Product or its components, negligence and all other causes. Home automation devices have the risk of failure to operate, incorrect operation, or electrical or mechanical tampering and should be viewed as a convenience, but not as a sole method for controlling your home.

  2. without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement for the Nanophotocatalyst technology applications and coating, the product is provided 'as is' and 'as available' for consumer use, 
Qivation’s obligation under this warranty is expressly limited to the refund of the purchase price or the repair or the supply, without charge, of a replacement for any product which is found to be defective within such warranty period and which is returned with the purchase receipt not later than thirty (30) days after the manifestation of a problem. QIVATION’S LIABILITY, RESULTING FROM OR ARISING OUT OF ANY CAUSE OR NATURE WHATSOEVER, IS EXPRESSLY EXCLUDING ANY DAMAGES FOR LOSS OF PROFITS, REVENUE AND FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OTHER THAN DAMAGES FOR PERSONAL INJURIES. Some countries territories, regions or states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages so the above exclusion or limitations may not apply to your situation. This warranty gives you specific legal rights and you may also have other rights which vary from country to country or per state or region.

LIMITED WARRANTY

Qivation Company Limited
Suite 2512 Langham Place Office Tower
8 Argyle Street, Mongkok,
Kowloon
Hong Kong


DISCLAIMER

The performance and effectiveness of Nanophotocatalyst Technology and TiO2 coating is subject to the exposure of the environment and product maintenance. All the information provided by Qivation is for general reference only, and consumer should not use such information as the sole basis or basis for decision-making without consulting with the main, more accurate, more complete or more timely information resources.  Qivation does not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Qivation should have no liable for any loss, damage and risk caused by the product.  For the avoidance of doubt, any reliance on the information provided by Qivation is at the consumer’s own risk.

DECLARAION OF COMFORMITY
Applicable for Qivation – Lighting Q series.  Qivation hereby declares that the radio equipment type is in compliance with Directive 2014/53/EU, RoHS compliant and in conformity with the Low Voltage Directive, EMC Directive and RED Directive and carries the CE marking accordingly. We do not guarantee, represent or warrant that your use of our product and service will be uninterrupted, timely, secure or error-free.


DISPOSING AND RECYCLING YOUR PRODUCT 
This symbol on the product or packaging means that according to local laws and regulations needs to be disposed of separately from household waste and sent to recycling because it contains electronic components. Please check with your local authorities for collection and disposal arrangement.