Shipping & Delivery Policy

DELIVERY TIMES

CountryEstimated delivery time
HONG KONG3-7 business days
International Express2-6 business days
International Economy7-28 business days


SHIPPING COST

CountryShipping Cost
HONG KONGShipping cost is calculated at check-out base on weight.
Free Shipping if order is above HK$500
International ExpressShipping cost is calculated at check-out base on weight.
International EconomyShipping cost is calculated at check-out base on weight.


Shipping charges for your order may vary depending on the weight and dimensions of the order placed and will be calculated accordingly and displayed at checkout. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

ORDER PROCESSING TIME
All orders at our official website are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

ORDER TRACKING
We will send you the tracking code of the shipment when the parcel has been sent. The code will be active within 24 hours. If you have not received a tracking code email after 5 working days of purchases, please contact us at support@qivation.com.